Shipping Charges:

• Standard delivery on all UK orders - Shipped via RM48 (Approx 2-4 working days) £3.95 nett
• Next Working Day Anytime Mainland UK Only: Available upon request
• Pre-12.00am Mainland UK Only: Available upon request
• Pre-10.30am Mainland UK Only: Available upon request
• Scottish Islands, Highlands & Northern Ireland (Approx 2-3 days): Available upon request
• Saturday Delivery: Available upon request
• International Shipping Charges Vary

Minimum order value?

• Minimum store order value for orders placed over the phone, onlne or on the trade counter is £5.00 nett

When will you ship my item?

• We aim to ship all UK orders within 2-3 working days of order. However if this is not possible due to reasons beyond our control we will aim to dispatch as quickly as possible.

Couriers we use?

• Couriers we use are Royal Mail Tracked 48, Parcelforce, Fedex, Evri, TNT, DPD, UPS & UK Mail.
• Courier 3+ Day International service is sent using Fedex Economy

You have cancelled my order?

• From time to time there may be occasions when I will have to cancel order due to fulfillment issues. This is primarily down to not being able to source the item you have ordered.

My item has not arrived yet?

• All items are sent via courier or second/ first class post unless they are going outside the UK. If you have not received your packet please contact your local postal sorting office as your item may be there. All items are shipped within one/ two business day of ordering I can not control the item once it has left me if it has been sent via the post as there is no tracking for the packet but if the item is undelivered it should come back to me as their is a frank with our returns address on it. Royal Mail says that you should wait up to 15 BUSINESS days before making a claim for a missing packet. For international delivery please allow up to 28 days before contacting me. This is the time stated by the Royal Mail before being able to make a claim for a missing packet & that the packet should of been delivered in that given time.

International Standard Mail

• International standard mail is sent at the buyers own risk of which this is not tracked and uninsured 

Will I pay Import Duty

• All items shipped outside of the UK are sent DDU. Delivered Duty Unpaid (DDU) is an international trade term meaning the seller is responsible for ensuring goods arrive safely to a destination; the buyer is responsible for import duties.

Returns Policy

• You may return an unused item in original condition, unless faulty, within 30 days of receipt. Damaged or used goods cannot be refunded.
• Good bought in at buyers request are non refundable/ non returnable
• A completed copy of our returns form must be included with the returned goods and include our returns number which can be obtained by email: info@bepltd.com
• Customers will be responsible for the original and return shipping charges unless our customer service department determines that we are at fault for an order error or product defect. Bolton Engineering will not be responsible for any return item lost in transit.
• Once we receive the package and the goods are checked, we will refund you by the payment method used when the order was placed.
• If you receive a refund, the cost of return shipping will be deducted from your refund.
• Please allow 5-7 working days for your return to be processed or exchange to be sent.
• Goods may incur a 75% handling/restocking charge.

We do not accept returns for the following items

• Timing Belts
• Specially Bought in Items at Customers Request 
• Poly-V Belts
• Custom made items

Returns Form

• Download our Returns Form