Shipping Charges:

• Standard delivery on all UK orders - Shipped via Royal Mail Tracked (Lead time to ship 4 bus days est, Transit time 1-2 days) £4.50 nett 
• Next Working Day Anytime Mainland UK Only: Available upon request
• Pre-12.00am Mainland UK Only: Available upon request
• Pre-10.30am Mainland UK Only: Available upon request
• Saturday Delivery: Available upon request
• International Shipping Charges Vary

Minimum order value?

• Minimum store order value for orders placed over the phone, online or on the trade counter is £20 nett

When will you ship my item?

• We ship items Monday-Friday
• We aim to ship all orders within 4 busines days of order. However if this is not possible due to reasons beyond our control we will aim to dispatch as quickly as possible.
• We carry a small amount of stock at our Bolton branch. But all orders are sourced from a multitude of regular suppliers to be shipped within 5 working days of order.

The Couriers we use?

• Couriers we use are Royal Mail Tracked 48, Parcelforce, Fedex, Evri, TNT, DPD, UPS & UK Mail. 
• Courier 3+ Day International service is sent using Fedex Economy

You have cancelled my order?

• From time to time there may be occasions when I will have to cancel order due to fulfillment issues. This is primarily down to not being able to source the item you have ordered.

Will I pay Import Duty

• All items shipped outside of the UK are sent DDU. Delivered Duty Unpaid (DDU) is an international trade term meaning the seller is responsible for ensuring goods arrive safely to a destination; the buyer is responsible for import duties.

My item has not arrived yet?

• All items are sent via courier or second/ first class post unless they are going outside the UK. If you have not received your packet please contact your local postal sorting office as your item may be there. All items are shipped within four business day of ordering I can not control the item once it has left me if it has been sent via the post as there is no tracking for the packet but if the item is undelivered it should come back to me as their is a frank with our returns address on it. Royal Mail says that you should wait up to 15 BUSINESS days before making a claim for a missing packet. For international delivery please allow up to 28 days before contacting me. This is the time stated by the Royal Mail before being able to make a claim for a missing packet & that the packet should of been delivered in that given time.